Liquide Pty Ltd (ABN 88 660 711 928, ACN 660 711 928) (Liquide, we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the Liquide website, our online forms, communications with us, and other online services that link to this Privacy Policy.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.
This Privacy Policy relates primarily to our website and general business interactions. Particular Liquide products or services may have additional privacy notices, consents or terms explaining how information is handled in
connection with those products or services.
1. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on the circumstances, this may include your name, contact details, information you provide to us, information about your interactions with Liquide, and technical information associated with your use of our website.
Some categories of personal information are considered sensitive information under Australian privacy law and receive additional protection.
We do not generally ask you to provide sensitive information through our public website unless it is reasonably necessary for a particular purpose.
2. What information do we collect?
The personal information we collect depends on how you interact with us.
It may include:
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your name;
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email address;
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telephone number;
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business or organisation details;
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information contained in an enquiry or other communication you send to us;
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communication and marketing preferences;
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information you choose to provide through a form, survey or other website feature; and
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other information reasonably necessary for us to respond to or manage your enquiry.
When you use our website, we may also automatically receive technical information such as:
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your IP address;
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browser type and version;
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device type and operating system;
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pages or features you access;
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referring website or source;
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approximate location derived from technical data;
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the date and time of your visit;
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time spent on particular pages; and
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information about website errors or performance.
Some of this information may not identify you by itself but may become personal information when combined with other information.
3. How do we collect personal information?
We may collect personal information:
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directly from you when you contact us;
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when you submit an enquiry or form through our website;
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when you subscribe to communications from us;
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when you communicate with us by email, telephone or another channel;
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automatically when you use our website;
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through cookies and similar technologies;
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from service providers that help us operate our website and business;
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from a person or organisation authorised by you to provide information to us; or
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from publicly available sources where it is lawful and appropriate to do so.
Where practical, we will collect personal information directly from you.
If you provide us with personal information about another person, you should only do so where you are authorised to provide that information.
4. Why do we collect and use personal information?
We may collect, hold and use personal information for purposes including:
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operating and maintaining the Liquide website;
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responding to enquiries and communicating with you;
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providing information about Liquide and our products or services;
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managing relationships with customers, prospective customers, suppliers and business partners;
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administering forms, subscriptions or other website functions;
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improving our website, content, products and services;
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analysing website performance and usage;
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conducting research, analytics and business planning;
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maintaining records and administering our business;
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protecting our systems, website, users and business from misuse, fraud or security threats;
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complying with legal and regulatory obligations;
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establishing, exercising or defending legal rights; and
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sending marketing communications where permitted by law.
We will not use personal information for an unrelated purpose unless permitted or required by law.
Where we can reasonably achieve a purpose using de-identified or aggregated information, we may do so.
5. Cookies, analytics and similar technologies
Our website may use cookies, analytics tools, pixels and similar technologies to help the website function, understand how visitors use it and improve the user experience.
These technologies may collect information such as your device type, IP address, browser, pages visited, referring source and interactions with website content.
Depending on how the website is configured, cookies and similar technologies may be used for:
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essential website functionality;
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security;
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remembering preferences;
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website analytics;
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performance measurement; and
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marketing or campaign measurement.
We seek to minimise the personal information collected through these technologies and to avoid unnecessary collection of sensitive information.
You may be able to control cookies through your browser settings or through any cookie preference tools made available on our website. Disabling some cookies may affect how parts of the website operate.
6. Marketing communications
Where permitted by law, we may use your contact details to send you information about Liquide, our services, developments or other information we think may be relevant to you.
You can opt out of marketing communications at any time by:
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using the unsubscribe function included in the communication; or
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contacting us at flow@liquide.money.
Opting out of marketing communications will not prevent us from sending service, administrative or other non-marketing communications where appropriate.
7. When may we disclose personal information?
We may disclose personal information where reasonably necessary to:
- technology, hosting, cloud, communications and IT service providers;
- website, analytics and digital service providers;
- contractors and consultants assisting us to operate our business;
- professional advisers such as lawyers, accountants and auditors;
- related entities, where appropriate;
- business partners where this is necessary to provide a service or respond to your request;
- regulators, government authorities, courts or law enforcement agencies where required or authorised by law; and
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a prospective purchaser, investor or adviser in connection with a proposed corporate transaction involving Liquide.
Service providers are only given access to information reasonably required to perform the relevant service.
We may also disclose information where you have authorised us to do so or where disclosure is otherwise permitted or required by law.
8. Overseas service providers and disclosures
Some technology and service providers used by Australian businesses operate internationally or use infrastructure located outside Australia.
As a result, personal information may in some circumstances be processed, stored or disclosed outside Australia.
Where we disclose personal information to an overseas recipient, we will take reasonable steps required under applicable Australian privacy law to ensure the information is appropriately protected.
The particular overseas locations involved may change depending on the technology and service providers we use.
Where it is practicable to identify the countries in which overseas recipients are likely to be located, we will include that information in this Privacy Policy or otherwise make that information available.
You may contact us at flow@liquide.money if you would like further information about overseas handling relevant to your personal information.
9. Security
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include access controls, appropriate technology safeguards, staff and contractor controls, security monitoring and procedures for responding to suspected incidents.
However, no system for transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where it applies.
10. How long do we retain personal information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legitimate business, legal, regulatory, accounting or security purposes.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or permanently de-identify it, subject to any legal obligations requiring us to retain it.
11. Accessing and correcting your information
You may request access to personal information we hold about you.
You may also ask us to correct information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact us at:
flow@liquide.money
We may need to verify your identity before providing access or making a correction.
There may be circumstances in which applicable law permits or requires us to refuse access to certain information.
If that occurs, we will explain the reason where required by law.
12. Privacy complaints
If you believe we have not handled your personal information appropriately, please contact us at:
flow@liquide.money
Please provide enough information for us to understand:
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what happened;
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the personal information involved;
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your concern; and
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how you would like the matter addressed.
We will investigate privacy complaints fairly and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another applicable external dispute resolution body.
13. Third-party websites and services
Our website may contain links to websites or services operated by third parties.
Those organisations are responsible for their own privacy practices and policies. This Privacy Policy does not apply to information you provide directly to a third party after leaving a Liquide website or service.
We encourage you to review the privacy policy of any third-party website or service you use.
14. Remaining anonymous
Where practicable and lawful, you may interact with us anonymously or using a pseudonym.
However, in some circumstances we will need to know who you are in order to respond to your request, provide a particular service, comply with legal obligations or protect our systems and users.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, technology, business practices or legal and regulatory requirements.
The latest version will be published on our website with its effective date.If a change
materially affects how we handle personal information, we will take reasonable steps to provide additional notice where appropriate.
16. Contact us
For questions, requests or complaints relating to privacy, please contact:
Liquide Pty Ltd
ABN 88 660 711 928
ACN 660 711 928
Email: flow@liquide.money